We despatch Monday-Thursday for delivery Tuesday-Friday. We offer two delivery options: Free Delivery and Next Day/Nominated Date. Please click on the options below to read more.
We despatch Monday-Thursday for delivery Tuesday-Friday. We offer two delivery options: Free Delivery and Next Day/Nominated Date. Please click on the options below to read more.
Our courier service is Royal Mail Tracked 24. This is a 24 hour delivery service from the moment of despatch but IS NOT GUARANTEED.
The delivery date you select at checkout is an estimated delivery date only, and we will dispatch 24 hours prior to your estimated date because data shows that 95% of the time, this service is a 24 hour service. We have however found it to be less reliable on a Friday, especially in London and the South East. We recommend selecting Thursday as a delivery date if you need your Whoopies on a Friday or in time for the weekend. Please bear this in mind when placing your order and refer to the text and/or email that you receive from Royal Mail confirming your delivery slot.
If you will not be in to accept the delivery, please arrange a suitable time by following the link sent to you by Royal Mail, within the recommended shelf life of your Whoopies which is 2-3 days from the estimated delivery date.
DELIVERY TO REMOTE AREAS
Northern Ireland, the Scottish Highlands & Islands, Jersey, Guernsey, the Isle of Man and the Isle of White
Royal Mail Tracked 24 enables us to be as inclusive as possible as we are able to offer a set postage charge for any address in the UK. This includes Northern Ireland, the Scottish Highlands & Islands, Jersey, Guernsey, the Isle of Man and the Isle of White. We recommend if you live in these areas to stick with the free delivery option as it is a better service for these areas than the DPD service.
The courier we use for this service is DPD Next Day which is the best available UK next day delivery service. It is a very reliable service and also offers 1 hour delivery slots. However, no courier service is 100% guaranteed so if you need your Whoopies for a special occasion, order a day or two early and freeze them if you can, even when using the DPD service.
DELIVERY TO REMOTE AREAS
(Northern Ireland, the Scottish Highlands & Islands, Jersey, Guernsey, the Isle of Man and the Isle of White)
Royal Mail Tracked 24 enables us to be as inclusive as possible as we are able to offer a set postage charge for any address in the UK. This includes Northern Ireland, the Scottish Highlands & Islands, Jersey, Guernsey, the Isle of Man and the Isle of White. We recommend if you live in these areas to stick with the free delivery option as it is a better service for these areas than the DPD service.
Please ensure that the delivery address you input at checkout is correct. We cannot be held responsible for parcels not delivered due to incorrect delivery information being entered at the checkout, if the recipient isn't at the address you provided when our courier attempts delivery, or if your parcel is delayed through no fault of our own.
Please ensure that you or the intended recipient provides information to us at checkout or to the courier once they have your parcel about where to leave the parcel if no one is in to receive it. This should be somewhere dry and cool. In warm weather, it is not advisable to leave our parcels outdoors, in warm porches, or in an otherwise warm place during the day.
We cannot be held responsible for any problems with Whoopie deliveries due to the parcel being left in inappropriate conditions.
We recommend you do the following:
1. Order them for at least one day before the date of your special occasion.
2. Select the DPD Guaranteed Next Day/Nominated Day courier service instead of the Free Delivery option.
3. If you have freezer space, order for delivery several days in advance (and you can then use the free delivery service too) and put them in the freezer as soon as they arrive. You can then defrost them within two hours at room temperature on the day you need them, without the stress of courier issues.